I. Warranty

* Warranty period: Is the time Vptek is responsible for receiving and settling the warranty for the products provided by Vptek as indicated on the warranty card and stamp.

* Valid warranty card: A warranty card issued by Vptek attached to products with Vptek's seal, the warranty card form must be in the prescribed form, not separate - patchwork, production code on the warranty card. written on the voucher by Vptek and must match the product code that carries the warranty (no signs of erasure or repair)

* Valid warranty stamp: It is a decal glued by Vptek on each product, without patching or showing signs of pry, peel, and re-paste.

II. General rules

Vptek applies a nationwide warranty policy: Customers who buy products provided by Vptek at any branch/office of Vptek will also receive warranty settlement at all Vptek's official branches nationwide.

Product warranty is: Overcoming defects, technical problems that occur due to the fault of the manufacturer.

III. Warranty Policy

- Products with free warranty are products with warranty period calculated from the date of delivery (Warranty period is stated on the Warranty Card and according to the regulations of each manufacturer for all problems. technically).
- There is a warranty card and warranty stamp of Vptek on the product.
- Products are renewed: Products provided by Vptek must meet the above warranty conditions and are damaged due to manufacturing defects and Vptek's technical inspection cannot be repaired anymore, Vptek will exchange new products.

IV. Cases not covered by warranty

- The product has exceeded the warranty period stated on the coupon or lost the Warranty Card.
- The warranty seal is torn, broken, over-glued or has information changed.
- Warranty card does not specify Serial number and date of purchase.
- The machine number on the product is unknown or wrong compared to the machine number recorded on the warranty card.
- The product is damaged due to mechanical deformation, damage due to subjective human causes such as: dropping, breaking, impacting, scratching, denting, damp, rusting, flowing water or caused by fire, natural disaster, electric short, fire and explosion.
- The product shows signs of damage caused by rats or insects.
- The product is not used in accordance with the instruction manual, using the wrong voltage.
- The user arbitrarily disassembles and repairs machinery and equipment before bringing it in for warranty.

V. After-warranty service

Equipment and products purchased at Vptek that are out of warranty period or are in non-warranty conditions will be repaired or replaced by Vptek's Warranty Center at a preferential price or supported to be repaired at genuine. .